Gamma Engineers Product - Contact Center Software

Skype Integration Routing

There are 405 million Skype users world-wide, 20 million of whom are online at any given time, including many of your customers. How much would you save if your contact center could connect to them? Gamma Skype Integration Routing integrates Skype's proprietary IP interactions into your existing Genesys infrastructure. If even a small percentage of your customers choose to use Skype instead of their regular phone service, your savings can be significant. Find out how much you could be saving.

Salesforce.com

Customer contacts come in many forms, but with the Salesforce.com Adapter from Gamma Engineers, those many forms can be routed through one manageable solution.

The Gamma Engineers Salesforce.com Adapter allows your organization to exceed your service level agreements by bringing your contacts into one workflow tool.

RightFAX.com

The Gamma Engineers RightFAX Adapter brings routing for faxes into the same routing tool your organization uses to route calls. Faxes can be queued to agents just like calls, so that agents can work in a blended environment to reduce downtime, and increase Service Level Agreements. Learn more about increasing your agent's productivity boosting your bottom-line.

Softphone

Telephony is a fundamental component of any organizations contact center solution. With the increased use of Voice over IP (VoIP), your organization needs to be able to provide agents with a unified desktop interface within existing Agent Desktop or CRM offerings. Gamma's Softphone brings agent's phone and email workflow into one easy to use tool.

Managed Statistical Routing

Real-time, real world statistics have a significant impact on performance. Use statistical analysis to determine routing efficiencies in your contact center. Explore how these efficiencies translate to cost-savings and a positive impact on your bottom-line.