Gamma Engineers Product - Customer Insight/Analytics

Interaction Search

The average contact center performs hundred of interactions searches every year. With typical tools such as logs and reports these searches can takes hours or even days and involve both contact center management as well as IT. That's expensive time and often causes important searches that should be done to be skipped and opportunities for improvement missed. We've developed a simple convenient, end-user tool to perform these searches in a fraction of the time and across all your interaction channels. Learn more about Gamma Interaction Search today.

Customer Experience Analytics

Our solution tracks interactions across your website, IVR, email and social media to give you a complete picture of how customers experience your company. We can track a single customer's interactions. We can show you where the bottlenecks are in your processes. We can show you how one set of processes impact another. You can see the whole system in action, and then drill down to a single interaction.