Gamma Interaction Search - Benefits

Real-Time

Interaction Search generates real-time results. Managers can see details of all calls currently in queue.

How manu customers are calling about your newly released product, right now?
How many calls have been transferred to the technical support queue in the last 3 minutes?

Cradle to Grave

The entire process of call takes in your call-center is readily available and easily searchable with Interaction Search.

How long was Susan in queue before her call was answered?
How many times was Bob transferred before he reached the current queue?

Drill-Down

Interaction Search provides the ability to drill down into searches and provide better visibility into your call center and customer behavior.

How many customers from the 215 area code reported issues with your website yesterday?
Why did your call center agent Luke transfer 20 calls today?

Unstructured Searches

Interaction Search is easy to use and requires no special language to be learned or special syntax to follow.

No SQL statements. No properietary syntax.Just type as you could talk.

Customer Information

Interaction Search allows you to view detailed infomation about customers.

How many times did Bob contact your call center today?
How many calls did you get from first time users of your product?

Call-Center Information

Interaction Search allows you to view detailed information about your call-center.

How many callers using the Mozilla browser have submitted technical support tickets?
How many callers abandoned at the validation step?