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Critical Interaction Data at Your Fingertips

Interaction search is powerful end-user call center reporting search tool, used to search across all interaction channels. Interaction Search indexes data from all of the call center databases and logs and allows unstructured searches with real-time results. This robust call center reporting tool provides a cradle to grave report of the call while maintaining drill down capabilities into searches. With the far reaching capabilities of Interaction Search new insights into the customer experience and the call center are revealed for the benefit of the business.