Gamma Engineers
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8/20/09 Product Name Change - GSA now GSP
The Gamma Engineers Smartphone Application (GSA) will now be called the Gamma Engineers Smartphone Platform (GSP).
8/20/09 Interaction Search Micro-Site
The call-center reporting search tool, Interaction Search now has a micro-site.
8/13/09 Follow Gamma Engineers on Twitter
Follow our Tweets on Twitter and let us update you to on call center products, services, and general company news. Username: GammaEngineers
8/6/09 Gamma Skype Integration Product Page
The Gamma Skype Integration Routing product page is now available on the Gamma Engineers website. This product is a Skype-Genesys integration.
7/30/09 Interaction Search Press Release
A Press Release for the call center reporting search tool, Interaction Search was published in several tech websites: TMCnet, CRMXchange, CRM-Daily.
7/23/09 Micro-Sites Incorporated into Gamma Website
Micro-Sites will be created for select Gamma Engineers call center products. These pages will provide visitors with more detailed information.
7/16/09 GSA Product General Availability Release
The Gamma Smartphone Application (GSA) product has completed beta testing and has reached a General Availability release.
7/9/09 Gamma Smartphone Application (GSA) Product Release
Gamma Engineers has release a new product geared towards Smartphone users. Leveraging the processing capabilities of Smartphones, Gamma has developed the Gamma Engineers Smartphone Application or GSA. A powerful series of applications that can be relevant to many industries, the Gamma Engineers Smartphone Application (GSA) has begun beta testing.
7/2/09 Managed Statistical Routing Update Released
A new version of Managed Statistical Routing has been released. The Managed Statistical Routing solution applies mathematical modeling to determine routing efficiencies in your system.
6/25/09 Gamma Skype Integration Hits General Availability
The Gamma Skype Integration has passed beta testing and has reached a GA release. The Gamma Skype Integration joins together Skype to Genesys environments, opening up new possibilities in cost savings and customer satisfaction improvements.
6/18/09 RightFAX Adaptor Updated Released
A new version of RightFAX Adaptor has been released improving upon the initial release. RightFAX Adaptor allows for the routing of faxes using the same infrastructure which routes calls.
6/11/09 Gamma Interaction Search Wins Another Customer
Gamma Engineers wins a second major customer for the newly released Gamma Interaction Search. Gamma Interaction Search is an end-user tool used to easily search all interaction channels.
6/4/09 Gamma Skype Integration Hits Market
Gamma Engineers' much anticipated product, the Gamma Skype Integration has begun beta testing. The Gamma Skype Integration, enables Skype to communicate with Genesys environments, opening up new possibilities in cost savings and customer satisfaction improvements.
5/28/09 RightFAX Adaptor Released
Gamma Engineers' RightFAX Adaptor has been released to the market. The RightFAX adaptor allows for the routing of faxes using the same infrastructure which route calls.