Gamma Engineers Application - GSP Airlines

Smartphone Platform for Airlines

With GSP for Airlines, Smartphone customers can book a flight, check-in for the flight, request an upgrade, buy food, change seats and board the plane. All without using a computer or speaking to an agent or needing to print a boarding pass. Airlines are able to improve Yield Per Revenue Passenger Mile by making it easier for customer to buy additional products and services. Airlines are able to reduce customer service costs because more customers can self-serve or have a shorter call in the contact center.

This feels like a win-win. Stephen Covey would be proud.

Some of the key features are:

• Paperless Flights – Customers check-in on the Smartphone. They are presented with a boarding pass on the phone. The gate agent holds the phone under the scanner and, voila, the customer is able to board the plane. No paper.
• Self Service – Customers can change seats, request an upgrade, buy food or a headset all from their Smartphone app.
• Assisted Service – If a customer needs help, she just clicks the 'call me' button. We queue that call in the enterprises contact center, and an agent calls the customer back. The agent gets a screen pop with information about the task the customer was working on. The customer gets faster service. No IVR. No waiting on hold, listen to really bad music.
• GeoFencing – Airlines can automatically rebook customers who are too far away from the airport to make a flight. Airlines can offer special deals to customers based on who they are AND where they are.
• Augmented Reality – Customer can see maps of how to get from Gate A47 to Gate E79. A small arrow on the Smartphone helps customers navigate unfamiliar airports.