Gamma Engineers Application - GSP Retail Banking

Smartphone Platform for Retail

With GSP for Retail, Smartphone customers can shop for clothes, try combining different articles of clothing to create an outfit, or make an appointment at a physical store. Customers will be able to shop wherever they are. Retailers will be able to spend time with customers. Even at 2 AM.

Some of the key features are:

• Virtual Dressing Rooms – See if the yellow pants will work with a green shirt. See what's new. See what's on sale…All from your phone.
• Shopping Lists – Create shopping lists, so you don't forget anything. We'll tell you how much everything is likely to cost.
• Assisted Service – If a customer needs help, she just clicks the 'call me' button. We queue that call in the enterprises contact center, and an agent calls the customer back. The agent gets a screen pop with information about the task the customer was working on. The customer gets faster service. No IVR. No waiting on hold, listen to really bad music.
• Tell Us You're Coming – Make an appointment with a Personal Shopping Assistant, or ask the store to pick some clothes out. It'll be ready when you get there.
• GeoFencing – Map to the closest store, and let the manager know you're close.
• Augmented Reality – Customers get directions to the store. There will be a little green arrow pointing the way. It's like having the mall map right in your hands.