Gamma Enginners Products - SRM Social Interaction |
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Social InteractionOur product provides a tool to proactively engage customers within Social Media websites. Enterprises can now help customers proactively, without waiting until the customer is annoyed enough to call.We provide auto responses to customers when the content analysis engine is confident about what the customer said within the Social Media website. We can route interactions to an agent for that personal touch that really makes customers feel special. We can also integrate into your interaction routing software like Genesys CIM and Cisco IPCC. We believe that customer have emergencies for which the call the Enterprise and are willing to sit on hold. We believe there are also situations which irritate customers enough to discuss the situation on Social Media websites, but not enough to call the Enterprise. Until now, there was really no way to listen to a customer's pet peeves. |
